Family contact within the community – helping you to spend time with loved ones, doing activities that children and families enjoy.

We are an alternative to the conventional contact centre. Ymestyn provides family contact services and day respite services within South Wales, utilising community venues and resources. The service was founded by two qualified Social Workers with 15 year’s experience in front line statutory Social Care teams. We are passionate in delivering child focused and family led services by utilising a strengths-based approach.

Ymestyn will deliver a holistic concept of family contact services, whilst implementing trauma informed practice to enable families to develop a trusting relationship with staff. The aim is to help families relax into a natural environment.

We consider the environment in which contact is facilitated carefully, to ensure the child has a positive, meaningful experience. On request, we can also provide learning opportunities to those who are open to developing alternative parenting styles in a safe space.

We offer bespoke family contact packages to various localities.

Robust, holistic risk assessments and safety plans are completed. Venue’s are chosen in accordance with individual needs and risks.

We can deliver our services in both English and Welsh language.

Reports are provided to parents and professionals on request.

Ymestyn has received enhanced accreditation via the National Association of Children Contact Centres. Learn more at Child Contact Centres – NACCC

We provide services in the following areas:

  • Cardiff
  • Torfaen
  • Newport
  • Monmouthshire
  • Caerphilly
  • Blaenau Gwent
  • Bridgend

We also provide Day Respite Services. See the Day Respite Services page for pricing details.

If you would like further information, or if you would like to make a referral, please contact us on, or alternatively, call us on 07563 207515, or, 07873 732854.

We have signed up to the Equality scheme and Green Growth Pledge